Earnest Insurance Brokers implemented Ozone insuria ERP system that allowed them to
offer more personalized and efficient service to their clients. As a result, they saw a
growth in business, client retention and increase in new client acquisition.

Key challenges encountered during the implementation process

One of the biggest challenges faced by software companies during client implementation
is ensuring that clients receive adequate training and support. Without proper training,
clients may struggle to effectively use the software, leading to frustration and reduced
productivity. Similarly, without ongoing support, clients may encounter issues or have
questions that go unanswered, leading to a negative experience with the software.

Our Solution –

Clear Communication and Expectations

We Established a clear communication channels with client from the beginning of the implementation process. We made proper structure for training and support, including timelines, resources, and responsibilities.

Tailored Training Programs

Developed training programs tailored to the clients specific needs. Used a variety of training options, such as in-person sessions, online tutorials, and user manuals.

Dedicated Support Team

Assigned a dedicated support team to the client to provide ongoing assistance and address any
issues that arise during the implementation process.

Regular Check-Ins

Scheduled regular check-ins with client to assess their progress, addressed their concerns, and provided additional training and support as needed. Used these check-ins as an opportunity to gather feedback and made the client in a very comfortable position.

Realistic Expectations

Our Project team was very transparent and set realistic expectations for implementation timelines and support response times. Communicated any potential roadblocks or delays, and worked with the client to find solutions and alternatives.

Foster a Positive Relationship

We constructed a strong relationship with the client by being responsive, proactive, and attentive to their needs. Regularly checked with them to ensure that they are satisfied with the software and support, and addressed their concerns and issues promptly.